FAQ

If you have questions about The PUZL and our products, this is the right place! Here you can find answers to lots of FAQ – frequently asked questions. If you do not find the answer to your question, please send us an email and we’ll do all we can to help.

PRODUCT

Do you have puzzles in different sizes and numbers of pieces?
We focus on making our puzzles with a specially designed die-cut for The PUZL. 502 unique pieces with a complete puzzle size of 56×40 cm and 40×56 cm. No other sizes are available at the moment.

Do you use eco-friendly materials in your puzzles?
Yes, paper and cardboard in our puzzles are both FSC-certified and made from recycled materials.

How long does it take to solve your 502-pieces puzzle?
All our motives have challenges to stimulate your brain. Difficulty levels vary between motifs, but it takes about 5-7 hours to solve our puzzles.

Does your puzzle specification differs from others on the market?
Our puzzles are made with a black premium board and a thicker and more compact quality than standard. We attach great importance to the level of ambition around packaging, motives, collaboration and customer experience.

Can I frame the puzzle?
You can absolutely frame the puzzle. We suggest that you use a puzzle glue of good quality and of course a beautiful frame and scratch-free glass.

What is the size of the puzzle box?
220 x 320 x 55 mm

ORDER & DELIVERY

Did my order go through successfully?
Once your order has been approved, you will receive an email with the details. The order confirmation will be sent to the email address you entered at checkout. If you are unsure about whether your order has been successfully placed, you are welcome to contact us at info@thepuzl.com

How long will it take until I receive my order?
We are doing our best to ship all our items within 3 business days from our Printstudio in Sweden.

How do you deliver my order?
We have collaboration with  DHL. The checkout shows which delivery options that are possible based on your location.

Do you ship internationally?
We deliver our products to the countries/markets that are available in our selector in the meny. If you are purchasing outside of the EU you may have to pay customs and import duties. They are stipulated by individual countries. We do recommend that you check what your country’s import duty and tax regulations are before purchasing.

Can I buy your products elsewhere except at www.thepuzl.com?
At present we only sell via our own webshop.

PAYMENT

How do I pay for my order online?
When placing your order, we require payment in full before it can be processed. You can choose to pay using the payment methods offered by Klarna, Credit/Debit card and Swish.

RETURNS

What’s your return policy?
You have the opportunity to return the products within 14 days. To be eligible for a return, your item must be in new condition with unbroken sealed plastic around the product. You will be responsible for paying for your own shipping costs for returning your item. For more information, click here.

CLAIMS & WARRANTY

What if one or more pieces are missing in the packaging of my brand new puzzle?
In the event of missing pieces from a brand-new puzzle contact us at info@thepuzl.com and we will help you.

I have lost a puzzle piece somewhere. Can I order a replacement piece?
We know how upsetting it can be to lose a piece. Send us an e-mail and we will do our best to get a replacement sent to you.

MORE QUESTIONS

How do I stay updated on new launches and events?
If you sign up for our newsletter, we promise to keep you updated.

I’m an artist – is it possible to collaborate?
Wonderful! Send us a mail and introduce yourself and your work and we promise to get back to you. info@thepuzl.com