We offer free shipping within Sweden to boxes and agents as well as home delivery for a surcharge. The international shipping costs are differentiated for each country. With the correct country setting of market in the header, you will find the shipping cost in the checkout. Orders are sent from our warehouse in Sweden on weekdays (excluding Swedish holidays).
When ordering to countries outside the EU, it is the customer’s responsibility to pay import tax and duty according to local rules. The amount of tax and payment obligation is different in all countries. In some cases, the carrier may ask you for an advance payment for the tax and customs.
Our return policy lasts 14 days. If 14 days have gone since you have received your order, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be in new condition with unbroken sealed plastic around the product. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and if the refund is approval or rejection. If it is are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You should consider using a trackable shipping service, we don’t guarantee that we will receive your returned item.
To return your product, you should ship your product to: The Puzl Sweden AB, Observatoriegatan 44, 554 48 Jönköping, Sweden. Please clearly mark the package ”The PUZL / RETURNED GOODS”.