The online store www.thepuzl.com is executed by the company The Puzl Sweden AB, registered at Observatoriegatan 44, 554 48 Jönköping, Sweden, with VAT registration number SE556258232901. All products remain the property of The PUZL until full payment has been made. All attempts to deceive will be reported to the police. We reserve the right to correct any mistake or error published on this site. Due to the digital format of photographs, we cannot guarantee that the photos reflect the exact nature of the real products.
You can pay in the different currencies available in the online store. Depending on the destination country, you can pay in SEK, EUR, GBP, NOK, DKK or USD. Please note that we currently can’t accept gift cards, cash or cheques online.
The prices shown in our online store consist of the total price, including VAT. They do not always include shipping costs. If you order from a country outside the EU, see text above.
Discount codes or coupons are only valid for one transaction per person, and only during the stated period of time. They cannot be combined, transferred to another purchase or be credited for a new purchase.
When ordering from countries outside the EU, you will need to pay import tax and duty according to the local rules in the country of delivery. Therefore, the order value does not include Swedish VAT. The amount of tax and duty payable differs according to the country. In some cases, UPS may ask you for an upfront payment of the tax and duty.
If a package is damaged upon arrival, you should report it immediately. If you have opened the package and find that your purchase is damaged, please contact us.
A package will be kept at the delivery hub for usally 14 days. If you don’t collect it and it is returned to us, we will treat it as a regular return and refund the money to the account used for the purchase.
Under Swedish law, we have to ask for your approval to use your personal data. All of the information you give us, or that we acquire when you visit our site, will be handled responsibly and safely by The PUZL. The information will be used to enable us to fulfil our business responsibilities to you, and for marketing purposes. The PUZL will not pass your personal data to a third party for marketing purposes, unless you agree to it. If your personal data is incorrect or irrelevant, you have the right to request that it is corrected or deleted. You can read more about how we use personal information and cookies by clicking, here.
If The PUZL does not follow the purchase agreement due to unusual circumstances beyond our control, such as strikes, wars or natural disasters such as earthquakes or volcanic eruptions, The PUZL cannot be held responsible.
You are always welcome to contact our customer service. We are here to help you with your online purchases, general questions, and complaints.